Last updated: July 2026
Image Financial Group Pty Ltd (ABN 65 117 775 747, Australian Credit Licence No. 429126) (“we”, “us”, “our”) is committed to protecting your privacy. This policy explains how we handle your personal information and credit-related information in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs) and the Privacy (Credit Reporting) Code.
The information we collect
To help you with finance we may collect personal information including your name, contact details, date of birth, employment and income details, assets and liabilities, living expenses, identification documents, and information about the finance you are seeking. Where relevant to a credit application, we may also collect credit-related information such as your credit history, credit score and information from credit reporting bodies.
How we collect it
We usually collect information directly from you, in person, by phone, by email or through our website enquiry form. With your consent, we may also collect information from third parties such as lenders, credit reporting bodies, your accountant, employer, real estate agents or other parties relevant to your application.
Why we collect and use it
We use your information to assess your needs and objectives, research and recommend suitable finance options, prepare and submit applications to lenders on your behalf, comply with our legal and licensing obligations, and to maintain and improve our services. Where you have consented, we may also contact you about products or services that may be of interest, and, after settlement, to review whether your loan remains competitive.
Who we disclose it to
We may disclose your information to lenders and credit providers, aggregators and referrers, insurers, credit reporting bodies, our professional advisers, and government or regulatory bodies where required by law. We only disclose what is reasonably necessary to provide the service you have requested. We do not sell your information.
Overseas disclosure
Some of our service providers may store or process information overseas. Where this occurs, we take reasonable steps to ensure your information is handled consistently with the Australian Privacy Principles.
How we hold and protect your information
We hold your information in secure electronic and, where relevant, physical records, and take reasonable steps to protect it from misuse, interference, loss, and unauthorised access, modification or disclosure. We retain information only for as long as required for our business or legal obligations.
Accessing and correcting your information
You may request access to the personal information we hold about you, and ask us to correct it if it is inaccurate, out of date or incomplete. To make a request, contact us using the details below. We will respond within a reasonable time and may need to verify your identity first.
Marketing and your choices
If you do not wish to receive marketing communications from us, you can opt out at any time by contacting us or using the unsubscribe option in our emails.
Our website
Our website may use cookies and similar technologies to help it function and to understand how it is used. You can adjust your browser settings to manage cookies. Our enquiry form collects the details you choose to provide so we can respond to you.
Complaints
If you have a concern about how we have handled your information, please contact us first so we can try to resolve it. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.
Contact us
Image Financial Group Pty Ltd
Phone: (08) 6556 6472
Email: [email protected]
We may update this policy from time to time. The current version is always available on this page.